Notice Based on the Law Governing Specific Commercial Transactions
General Conditions of Sale
Prices for international customuers do not include local sales tax, customs or other expenses. Customs and tax legally imposed for international shipment are your responsibility. The exchange rate at the time of payment shall apply.
【Timing of Conclusion of Sales Contract】
A sales contract is concluded when we send you an email confirming your order.
【Order Cancellation, Return and Exchange】
If you wish to cancel an order after the sales contract is concluded, please contact us at our customer services.
Return or exchange of delivered items is only accepted if you contact us within 7 days of receipt of items.
Notwithstanding the above, order cancellation, return or exchange requests cannot be accepted for the following items.
1）Opened or used items
2）Items that are damaged or soiled after receipt
3）Items that are not accompanied with all accessories including packaging (bag/case)
4）Food and drink (including health food products), plants and other raw things
6）Other items that are described as non-returnable on the product description page
We will pay for the shipping cost for returning or exchanging clearly damaged or wrong items.
Shipping costs for returns and exchanges for your personal reasons shall be your responsibility.
・Except for the cases described in the preceding article, we shall make no guarantees regarding defects in sold products.
【Other Important Notes】
・Although product pictures on this website are of actual products, colors may vary from the actual product depending on the computer monitor on which they are viewed.
・Please note that we hold no responsibilities for problems caused by undelivered or garbled emails sent from us to you or from you to us.
・In the case you have ordered several items at once or if any of the items you have ordered are out of stock, we may decide to hold shipping until all the items are ready.
・We cannot ship our products to certain countries and regions due to security or other reasons. Please see the separate “About Delivery” for the list of countries and regions that we can ship to.
・Products will be shipped in standard packaging used for international transportation.
・While we will accept responsibility for products damaged or broken due to improper packaging, we will not be responsible for damages caused by your mishandling.
・Unless otherwise agreed, risk of loss or damage shall pass to you when the product is handed over to the sea or air carrier in Japan. However, we shall retain ownership of the product until the full payment is made.
・We hold no responsibilities for failure or delay in shipment or performance of contractual obligations caused by wars, civil conflicts, riots, labor disputes, epidemic diseases, fires, typhoons, floods, earthquaktes, embargoes, government controls or other circumstances beyond our control.
・All disputes, controversies or differences arising between the parties out of or in relation to this contract that cannot be settled between the parties shall be ultimately settled by arbitration in Japan in accordance with the Commercial Arbitration Rules of the Japan Commercial Arbitration Association. Arbitration decision of the arbitrator is final and binding on both parties.
・ Japanese law shall apply to the establishment, effectivity, implementation and interpretation of these Conditions.
・These terms and conditions come into effect from June 22, 2012.
Yamadamatsu Co., Ltd.