Notice

◆News 2021/09/29

●The incense stick trial pack have will renewal.
Please note that we have temporarily stopped taking orders for this product.

●Now, there is no change in the countries that have suspended shipments related to the coronavirus,
and we are still unable to ship to Canada and Australia and more.
We apologize for any inconvenience this may cause you.
We will continue to monitor the situation and will keep you updated as soon as possible.
Please be patient and we will let you know when we are back in reshipped.


◆News 2021/6/15


Thank you for your interest in our products.
We are currently experiencing a high volume of orders.
Due to this, it may take a week or more for us to ship your order.
We apologise for the delay in getting your order to you.

◆News 2021/5/24
From today, we will start accepting orders for products to delivered to the USA.
As a result, all orders will be shipped from the 1st of June.
We apologise for any inconvenience this may cause.

There is no timetable for the resumption of shipments to Canada and Australia.


◆News 2021/5/21
Thank you for visiting our site, we hope to see you soon.

We have some news for you.
Due to the effects of the coronavirus, the EMS service that we use to send goods overseas is currently subject to a number of restrictions.
This includes, as we have previously informed you, that some areas cannot be sent.

However, from the 1st of June, we will be able to send to the USA.
(We are currently checking if other areas will be reopened, so please wait until we have more information)
At the same time, there will be a temporary surcharge on top of the shipping costs by EMS for the US and Europe, where there are currently strict restrictions.
We apologise for any inconvenience this may cause and thank you for your understanding and patience.


◆News 2021/3/30
Thank you for visiting our online shop.
Now that the situation where we have stopped sending EMS has calmed down in Japan, we will resume accepting international shipments in February.

Please note that shipping to some areas (such as the USA) will remain suspended.

◆NOTE
(1) There is no change in the area where delivery cannot be made due to the coronavirus at this time.
We can only accept orders from countries that are currently registered in our online shop.
If you live in an area where registration is not possible, your order will not be accept.
(2) Due to the tightening of CITES regulations, we are no longer able to send Agarwood and Kyara in chopped processing form.
As a result, we are unable to accept your order.
Please understand beforehand.




our Contact mail address: onlineshop@yamadamatsu.co.jp
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